Frequently Asked Questions

Everything you need to know about shopping at Castle Megastore

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn items with original tags attached. Please ensure items are free from perfume, makeup, or signs of wear to qualify for a full refund.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our brand-specific charts for the most accurate fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Can I track the status of my delivery?

Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Currently, Castle Megastore ships to over 50 countries worldwide. International delivery times vary by location and typically range from 7 to 14 business days.