Returns & Exchanges

At Castle Megastore, we want you to feel like royalty in your new wardrobe, which is why we offer a 30-day window for easy returns or exchanges on all unworn items with original tags attached. Simply follow our streamlined process to ensure your satisfaction is always protected.

1

Initiate Your Request

Log into your account portal or use our guest return tool to select the items you wish to return and provide a reason for the request.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original garment bags.

3

Ship the Package

Drop off your package at any authorized carrier location, ensuring you keep a copy of your tracking number for peace of mind during transit.

4

Receive Your Refund

After our quality control team inspects the returned fashion pieces, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing